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Consumer rights demand

To: The company / trader

Timeline: Consumer disputes with a formal CRA letter typically resolve in 14–28 daysOutcomes: Section 75 chargeback succeeds in 65%+ of cases where the supplier has breached contract

Deadline / timing: Consumer Rights Act 2015: right to reject within 30 days. Limitation: 6 years from breach (Limitation Act 1980 s.5). FOS: 6 months from final response letter.

Filing instructions →

Your first letter is free. No card, no signup required.

Tell us about your situation

We ask only what we need to draft the right letter. Approximately 3 minutes.

Your full name *

Your address *

Your email

Your phone

Company / trader name *

Company address *

Type of consumer dispute *

Date of purchase / contract *

Amount paid (£) *

Payment method

Describe the problem in detail *

What was wrong with the goods/service? When did you first notice? What did the company say when you complained?

Have you already complained to the company?

Dates of contact, what was offered (if anything), ref numbers.

What outcome do you want? *

Evidence held

Receipt, photos, order confirmation, written complaints, packaging.

Free preview before any payment.

What this letter will cite

CRA 2015 s.9 — Goods must be of satisfactory quality. Remedy hierarchy: 30-day short-term right to reject; repair/replace; price reduction/final rejection.
CRA 2015 s.19 — Sets out the statutory remedies: short-term right to reject (30 days), right to repair/replace, right to price reduction or final rejection.
CRA 2015 s.49 — Services must be performed with reasonable care and skill; implied term in every consumer services contract.
Consumer Credit Act 1974 s.75 — Equal liability of credit card issuer for purchases £100–£30,000. Chargeback claim direct against card issuer.
Financial Services Act 2012 — FOS hears complaints about financial services firms. Free to consumers; binding up to £375,000.
Consumer Contracts Regs 2013 — 14-day cancellation right for off-premises and distance contracts; must be exercised in writing.

AEQUARA UK provides AI-assisted self-help correspondence — not legal advice. For high-stakes disputes, court proceedings, or matters requiring legal representation, consult a qualified solicitor. Citizens Advice: 0800 144 8848 · Law Society Solicitor Finder: solicitors.lawsociety.org.uk